Shipping policy

At Solara™, we are dedicated to providing a smooth and transparent shopping experience. We proudly offer Free Standard Shipping on all orders worldwide, with no minimum purchase required.

1. Order Processing Time

All orders are typically processed, quality-checked, and packaged within 1 to 3 business days (Monday – Friday, excluding federal holidays).
Once your package has been handed over to the carrier, you will receive an automatic shipping confirmation email containing your tracking number and tracking link.

2. Shipping Estimates & Delivery Times

We partner with reliable global carriers (including USPS, FedEx, DHL, and local national postal services) to deliver your items safely.

Destination	Shipping Method	Delivery Estimate	Shipping Fee
United States (Domestic)	Tracked Standard Shipping	5 – 7 Business Days	FREE
International (Worldwide)	Tracked International Shipping	7 – 21 Business Days	FREE

Note: Delivery windows are estimates and begin from the date of dispatch, not the date of purchase. Actual transit times may vary depending on local customs clearance, flight schedules, or peak holiday volumes.

3. Order Tracking

As soon as your order ships, you will receive an email and an update in your Shop App containing your tracking number.
You can track the progress of your shipment 24/7 directly via the tracking link in your email, through the Shop App, or by visiting our Track Order page on our website.
Please allow 24 to 48 hours for initial tracking updates to register on carrier networks.

4. Customs, Duties & Taxes (International Orders)

For most destinations, standard parcels pass through customs without additional charges.
However, any customs fees, import taxes, or brokerage duties imposed by the destination country's government are the sole responsibility of the recipient. Solara™ does not collect or control these regional customs fees.

5. Shipping Address & Delivery Issues

Incorrect Address: Please ensure your shipping address is accurate before completing your checkout. If you notice an error, contact us immediately at aztekbhn@gmail.com. Once an order has been handed to the carrier, we cannot modify the shipping address.
Lost or Delayed Shipments: If your parcel has not arrived after 10 business days (US orders) or 25 business days (International orders), please reach out to our support team. We will open an investigation with the carrier and arrange a replacement or full refund if deemed lost.
Damaged in Transit: If your item arrives broken or damaged, please photograph the package and product and email us within 48 hours of delivery so we can issue an immediate replacement.